سياسة الاسترجاع

Product return conditions Product replacement / refund conditions: - The product to be replaced or returned must be unused and in its original condition. - The company is not responsible for any error related to your choice of shipping type, whether regular or refrigerated. For example, if you ordered a product that needs to be transported via refrigerated shipping to preserve it from high temperatures and you chose "regular shipping" instead of refrigerated shipping, and you received your order with minimal quality, you will not have the right to replace or return the order! - If there is no defect or fault in the product but you no longer want it for any reason, we are happy to serve you with a product exchange, but the site will not bear the costs of shipping and return. Who bears the costs of replacement and return? - If you receive a product that is not the product you ordered, we will cover the shipping and return costs. - If there is no defect or fault in the product but you no longer want it for any reason, we are happy to serve you with a product exchange, but the site will not bear the costs of shipping and return. When will the amount be received in case of a refund request? - The refund process takes a maximum of 10 working days from the time the product is received and its condition is verified. When will the product reach you in case of an exchange? - Within 7 working days from the date the site receives the product. If there is no defect or fault in the product but you no longer want it for any reason, we are happy to serve you with a product exchange, but the site will not bear the costs of shipping and return. Note / No product or order can be exchanged or returned without a convincing reason; for returns, the reason for the return must be stated.